Bringing Disparate Services Together to Create a Solution

People Project Managing Using Interactive Communication Systems - Thought Leadership.

The case for professional systems integration

When we think about using a service or product in our daily routine, we usually don’t think about the background components that go into that product. For the most part, consumer-based products are standalone, and not a lot of thought is required to use them successfully. When this daily routine switches to the commercial aspect, the dynamic changes. What services work together? Which products “play” nicely? And to top it off, if we discuss this daily routine as a communication or collaboration tool, we add the complexity of user experience to the pyramid of considerations.

Marketing is a good thing … to a point. We advocate users doing research, finding information online, and educating themselves. This strengthens your concept of how products and services operate, and what feature functionality may be a priority for you. What online marketing does not tell you is if a product is the right fit for your business need; how it integrates with other products that may comprise the entire solution; and how to implement a company-wide solution that has various components by different brands.

Enter the professional systems integrator. Will it cost more to use an integrator than if you sourced all the individual components yourself? Yes, it will. Is the cost worth the effort? Absolutely, it is. Here’s why:

Designing to solve your challenges
From an Account Executive understanding your business challenges, and a Solution Consultant assembling the technical requirements, to Design Engineering custom-designing your solution, you know that the result is right for you, for your company, and for your team.

Navigating your company
Most likely it’s different people who own budget, approve technology, understand end user experiences, and provide signatures. An integrator will be responsible for your intracompany navigation, to ensure the overall system supports everyone’s goals.

Access to all professional skill sets, at every stage
Procurement teams ensure you get the best price possible, which means volume discounting for commercial products (and pssst, you want commercial products in your workspace, not items from the regular retail electronics store). Dedicated Project Management means your project is managed to a timeline and executed as negotiated. And a Production Lab assembles your entire solution, to guarantee all the components work together as designed. By the time the solution gets to your physical space, it’s tested, verified as working, and it’s as simple as installing it.

Managing ever-changing technology
Do you want to worry about the latest upgrade for one piece of software, replacing a piece of equipment that has been damaged, or worrying about how any small change will affect your overall solution? Probably not, so leave it to your integrator.

Single contact point
An integrator will own the entire solution, including software, hardware, and customer experience. That makes it really easy to figure out who you need to go to in any scenario.

At the end of the day, it’s about the user experience and solving your business challenges. The correct solution for you is one that is focused on your business, your satisfaction, and meets your expectations.