FREQUENTLY ASKED QUESTIONS

You Have Questions,
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Please refer to the list below to find answers to some of the most commonly asked questions. If your question isn’t addressed, feel free to use the field below to submit your question.

Audio Conferencing Products Integrated With Communication Systems - Frequently Asked Questions.

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View answers for questions that some of our other customers have asked by clicking on the green box in each question window.

What touch tone commands are available to me within an On Demand Audio conference call?


ANSWER

The following touch tone commands can be used once you are in your conference call: *0 Operator Assistance to the Conference 00 Operator Assistance to your individual line *1 Dial out to a participant – Leader only request *2 Begin or end conference record – Leader only request *3 Edit entry/exit method – Leader only request *4 Roll call announcement to your individual line *5 / #5 Mute / unmute all participant lines – Leader only request *6 / #6 Mute / unmute your individual line *7 / #7 Lock / unlock your conference (including Operator) – Leader only request *8 Allow / disallow one time conference continuation – Leader only request *# Participant count ** List available keypad commands
I have international participants that need to be in the conference call, how do I get them on?


ANSWER

Access our Customer Self Serve and follow the Get Dial-In Numbers instructions on the home page. No prefixes need to be added, simply dial the number as appearing on the list. For anyone calling in from a country that is not on the list, you can press *0 for operator assistance and ask the operator to join that person to the conference. If you have 3 or more participants that need to be dialed out by the operator, please contact our Support team to make the arrangements (please provide sufficient notice when possible).
How many people can be on a conference call without having to make a reservation?


ANSWER

Our bridges can accommodate hundreds of people, but if you plan to have more than 50 attendees, we suggest that you discuss conducting an Event Call where our professionally trained operators can ensure the effectiveness of the meeting. You can also use our Event service if you wish to add formality to your call (even for less than 50 participants) and for the operator to conduct the Question & Answer session.
How can I get assistance during a conference call?


ANSWER

Both the Leader and Attendees can press *0 on their keypad to receive 24/7 operator assistance.
I am having trouble installing the Application Sharing component for the Web Conferencing platform. How can I solve this issue?


ANSWER

Security settings on your computer may be causing this issue. Please call Support who will be happy to guide you through the process.
How do I use Web Conferencing?


ANSWER

Click here to watch our interactive demo video of the features and benefits of Web Conferencing.
Does the 1-855# I have work internationally?


ANSWER

The 1-855# you have been provided only works throughout Canada and the United States. For a list of our International Toll-free numbers, access our Customer Self Serve. No prefixes are needed, participants simply need to dial the number as it appears on the list.
Some participants are having issues connecting internationally after giving them one of your International Toll-free numbers. What could be the issue?


ANSWER

If an end user is trying to access a conference call via an Audability On Demand Audio number and is not able to connect with the bridge, we suggest that an operator is engaged for assistance. Our operators are available to anyone who is currently on the conference call by pressing *0 on the keypad. The operator can then dial out to the attendee in order to join them into the conference call. This process will ensure that the individual is able to join the conference call and that all long distance charges continue to be applied to the conferencing account. Audability is committed to doing all that is possible to ensure that a positive user experience is achieved when using our On Demand Audio service. This includes determining the best country-specific call processes and training end users on these processes. Please contact our Support team for further assistance post-meeting.
Do I need to call you before I plan to have a conference call?


ANSWER

Our On Demand conferencing allows you to have a conference call anytime, anywhere without having to make a reservation.
Can attendees dial in to the conference call from overseas?


ANSWER

Yes. If you would like the attendee to incur their own long distance charges, then you can provide them with the local number. Otherwise, you can provide an attendee with an International Toll Free number. Find your International Toll Free numbers by accessing our Customer Self Serve.
Can I record my conference call? How do I access the recording?


ANSWER

The Leader may initiate the recording mode at any time by pressing *2 on their keypad. Detailed instructions on how to access the recording will be emailed at the completion of the call.
How do I make sure everyone disconnects from the conference after I hang up (option available to Leader only)?


ANSWER

By default, all attendees will be disconnected from the conference call once the Leader disconnects. This function aids in preventing additional billing. If you would like to allow attendees to continue to talk after the Leader disconnects, press *8 while in a conference to enable that specific conference (one time only). To make this change for all conferences, access the Customer Self Serve and turn ‘auto continuation’ on in your product profile settings.

RESOURCES

Customer Self Serve Guide
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Total Care
There’s technology. Then there’s understanding technology.

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Video Cisco
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Audability Introduction
With a full range of services and well-trained team of experts, Audability makes Collaborative Communication crystal clear and hassle free.

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Implementation Strategy
We help our clients to meet more effectively by implementing the right technologies, including Audio, Web and Video Conferencing, Streaming Media and Systems Integration Services.

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Webcasting
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Video Polycom
Our flexible set of Video Conferencing products allow you to enable each user, based on individual needs, while maintaining a professional experience.

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Systems Integration Design
From consultation to design, engineering, integration, training, service and maintenance.

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